As a B2C and B2B Customer Service Representative, you will be the first point of contact for our customers from our online sales service. You will play a crucial role in the customer experience by providing exceptional service and ensuring customer satisfaction and loyalty. You will also be responsible for providing support to B2B clients, including retailers, ski resorts, and our key B2X customers, namely our retailers’ employees, ski instructors, and athletes.

B2C Customer Service Handle customer inquiries via phone, email, and Salesforce. Assist customers with their orders, returns, and product exchanges. Resolve customer complaints and issues efficiently and professionally.

Collect and relay customer feedback to the online sales management team. B2B Support Act as a point of contact for B2B accounts, including resellers and ski resorts. Assist business partners with product, delivery, and billing issues.

Provide administrative support, including maintaining customer records and databases with relevant information. Provide support to our valued B2X clients placing orders online.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma required; Minimum of 2 years of experience in customer service or a similar role. Knowledge of the ski industry and winter sports is considered an asset.

Language Skills

Bilingual in French and English required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills

Proficiency with computer tools and customer relationship management (CRM) software. Proficiency with Microsoft Office applications. Report generation software. Participation in meetings, training sessions, and communications via Microsoft Teams, as required by operational needs and circumstances. Office work with a height-adjustable workstation (sit-stand).

Work schedule is Monday to Friday from 8:30 AM to 5:00 PM. Office located in Bromont. Hybrid position requiring three days in office and two days remote. #

📌 Customer Service Representative (M/W) (Bromont)
🏢 Groupe Rossignol
📍 Bromont