Customer Service Posted : Full-Time In office Pay or shift range: $55,000 CAD to $60,000 CAD The estimated range is the budgeted amount for this position.

Waste Control

Services (WCS) is an essential partner in providing our customers with sustainable solutions in working towards reducing their landfill contributions while disposing of their waste. We want to build partnerships with commercial businesses, multi-family residential properties, hospitality establishments, and other organizations that align with our values and desire to make a difference within their communities. We are committed to helping businesses and households make waste recovery second nature, and our goal is to transition communities from being environmentally aware to sustainability leaders.

We pride ourselves on providing first-class service and competitive service packages. We are a leader of innovation in our industry, and assist to problem solve for our customers in every category of waste and recovery services.

The Customer Service

Representative (Inside Sales) role is a fast-paced, customer satisfaction driven position within our sales department. This position is responsible for providing exceptional customer service and assisting new clients with services available. Answer incoming customer calls quickly and efficiently.

Respond to questions and concerns about service via phone, email, fax. Consult with customers and evaluate needs to determine best options. Build sustainable relationships and trust with customers through open and interactive communication.

Handle customer complaints,



provide appropriate solutions and alternatives as quickly as possible. Keep records of customer interactions. Go the 'extra mile' to engage customers. to Operations Manager/Sales Manager.

Provide additional service options where appropriate. Assist with inputting and processing contracts and service change forms as needed. Responding to leads that come into the Sales office via online and phone inquiries - identifying customer needs, qualifying them into the proper services, preparing and providing rate quotations.

Performing site checks for customers that have come in through leads. Preparing and signing contracts for leads that have agreed to start service with us and collecting keys/fobs as needed for site access prior to service commencement. Processing service changes for new accounts that the Inside Salesperson has onboarded.

Obtaining and/or processing service increases for House and Property Management accounts handled by the Sales office in response to driver issues, overweight charges, etc. Assisting with RFP or tender response preparation for Property Management accounts handled by the Sales office. Must possess a valid Class 5 BC driver's license.

Customer orientation and ability to adapt/respond to different types of characters. Demonstrate empathy, sincerity and integrity when interacting with customers. This is a permanent, full-time position that works Monday through Friday. ~$Comprehensive dental, vision, and extended health care, life and disability insurance, profit-sharing opportunities, tuition reimbursement. ~ On-site parking, ~

📌 Customer Service Representative / Office Administration (Vancouver)
🏢 WCS Waste Control Services
📍 Vancouver