Personal & Commercial Banking 47 200 $/$47,200 - 66 600 $/$66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. TD Commercial Banking provides financial solutions to North American businesses.

Our quest is to deliver a first class business banking client experience and to be "The Better Business Bank" in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible to sell and service.

The Customer Service Officer Commercial

Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Maximize support for Relationship Managers and Analysts in credit administrative matters. Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties Assist in building new relationships and deepening existing customer relationships. Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.

Facilitate investment requests between customers and DirecTrade where required Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG.



Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists. Obtain/compile all the supporting documentation that the Analyst requires for writing credits; Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc.

Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume workplace. Should be conscientious and detail oriented in order to mitigate any risk to the bank.

Solid

Knowledge of Microsoft Office required. Customer service and banking experience are an asset TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

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Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only): Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français. #

📌 Customer Service Representative - Online Banking (Montreal)
🏢 Cari
📍 Montreal