Customer Service Representative

Company: Confidential - insurance agency

Location: Waterloo, IA

Compensation: $18 - $20 per hour

Employment Type: Full-time, hourly

About the Company

Our client is an insurance agency in Waterloo, Iowa.

The Role

The Customer Service Representative supports the sales and service team in delivering professional, timely service to clients. The role requires solid attention to detail.

What You Will Do

- Service customer accounts, including renewal processing, monthly reports and certificate issuance.
- Gather information for new business and renewal applications and prepare submissions to selected markets.
- Process and follow up on coverage change endorsements.
- Start and monitor renewal processes.
- Document customer contacts and account developments in the agency management system.
- Communicate proactively with customers and follow up on outstanding items.

What You Bring

- 2+ years of customer service experience
- Strong organizational skills and attention to detail
- A motivated professional committed to excellent customer service
- Computer skills including Windows, Outlook, Word and Excel

📌 Customer Service Representative (Waterloo)
🏢 Transparent Search Group
📍 Waterloo