Support diverse customer needs at MCI in Sydney, NS, as a Customer Service Agent.

Experience growth while providing top-notch service across various projects. Join MCI, an innovative leader in customer experience, as a Customer Service Agent.

Your role will involve handling inbound and outbound communications, assisting customers with inquiries, and promoting new solutions. We emphasize a supportive workplace that allows for ongoing learning and opportunities for advancement. Key Responsibilities:

- Manage inbound and outbound calls courteously
- Ensure effective problem-solving for customer issues
- Research and update necessary systems for accurate claims
- Document customer interactions clearly and accurately
- Attend training and meetings regularly to maintain knowledge

Requirements:

- High school diploma or equivalent is required
- Strong written and verbal skills are essential
- Basic Microsoft Office knowledge is necessary
- Must type at least 20 words per minute
- Minimum age of 18 is required

Deliver unparalleled customer service and develop your skills at MCI in Sydney, NS, by becoming a vital part of our team.

📌 Customer Service Role at MCI Sydney
🏢 MCI
📍 Sydney