Join a team that's transforming benefits administration.

At Manulife Group Benefits

Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. The successful candidate will support strategic clients and must be comfortable managing complex client relationships, resolving operational issues, and partnering with multiple stakeholders to deliver exceptional service. As a Client Service Specialist (Service Owner), you'll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits.

We're looking for a motivated and influential professional who's passionate about delivering exceptional service and leading initiatives that make a difference. Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals. Act as the primary point of contact for service-related matters, building robust relationships with internal stakeholders and assigned clients.

Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction. Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation. Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.





The successful candidate will be supporting strategic clients and must possess a strong understanding of Group Benefits products, administration, and client servicing.

Strong

Office 365 skills. Knowledge of Group Benefits and AdminAdvantage is an asset. Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see. #Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

📌 Customer Service Specialist (temporary job) (Ontario)
🏢 Manulife
📍 Ontario