Customer Solutions Specialist (Bilingualism preferred) - Ottawa Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care.

Ontario Medical

Supply is partnered for success with Royal Drugs. Together, we work towards supporting optimal health outcomes and better quality of life.

As part of the Customer Conversion and Retention team, this role provides outstanding customer service by making outbound calls to existing customers and educating customers on change of billing options, while meeting call targets.

Job Title: Customer Solutions Specialists

Location: Ontario Medical Supply: Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)

Type: Full-Time, Permanent

This job posting is for an existing vacancy Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers). Educate customers on the change of billing options - options to rent, purchase used and purchase current equipment. Process client orders received by phone and email for equipment, rentals and/or purchase.

Maintain proper documentation for third party billing purposes. Address the matter of overdue account balances, organize call schedule,



and/or arrange payment plans. Attend to clients, and resolve client concerns by phone or email.

Identify and action opportunities to improve client service. Maintain customer cards and validate information with customers as required. Action various reporting for internal service team. Communicate and liaise with OHaH support service, Transition Care and private customers.

Completion of Post-Secondary Education in an Administrative or related field of study. Minimum 1 years’ experience with administrative procedures and office duties. Minimum 1 year in a customer service role.

Proficient with Microsoft Office - including Excel, Word and Outlook. Strong interpersonal and communication skills (both verbally and in writing). Bilingual (French/English) is preferred. Commitment to deliver excellent internal and external customer service.

Ontario Medical

Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

📌 Customer Solutions Specialist (Bilingualism preferred) - Ottawa (Canada)
🏢 Avanti Software
📍 Canada