About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve.

With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Backed with over $250M in funding from tier‑one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth.

That’s why our values are rooted in driving progress and continuous improvement.

The Accelerate Account

Manager owns a portfolio of around 60 customers representing roughly $2.5M in annual revenue. Your main job is keeping those customers happy, healthy, and renewing. You'll make sure they're getting real results from Ada, catch risk early, and run renewals from start to finish.

You'll also carry an expansion target and will give you real experience owning a number and spotting growth opportunities, with coaching and support around you as you build those skills. You won't go deep on a handful of accounts. You'll learn to manage a full book: knowing where to spend your time, which accounts need attention this week, and how to keep everyone else moving forward without a lot of hand-holding. 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS.



~ You're organized and comfortable juggling a lot of accounts at once without letting things slip. ~ You like talking to customers and you're good at figuring out what they actually care about. ~ You're curious about how a business runs and want to understand the numbers behind your customers' results. ~ You stay calm when a customer is frustrated and you follow through on what you say you'll do. ~ You can explain what a customer needs to internal teams like Support, Product, and Solutions in a clear, simple way. ~ You're comfortable in tools like Salesforce, Google Workspace, or MS Office, and pick up new software fast. ~ Bonus: you've carried a quota or target before, even a small one.

Keep customers healthy. Track usage, automation rates, and account health. Spot at-risk accounts early and build a plan to turn them around. Show customers the value they're getting. Run regular check‑ins and business reviews that connect Ada to results the customer cares about, like resolved conversations, cost savings, or team capacity.

Keep Salesforce up to date and give a explicit, honest read on renewals and pipeline every week. Recognize when an account has outgrown Accelerate or needs more senior help, and bring in the right people.

Unlimited Vacation: Extended health coverage, dental, vision, travel, and life insurance.

Wellness Account: Employee & Family Assistance Plan: Resources to support you and your loved ones.

Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub.

Learning & Development Budget: Invest in your long-term growth goals and skills.

Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Hands-On with LLMs: Enhance your expertise in leveraging large language models. The above Benefits and Perks only apply to full‑time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note‑taking.

📌 Customer Success Manager (Account Manager) - remote (Ottawa)
🏢 Ada18
📍 Ottawa