The Opportunity The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success. As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders.

You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions. Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector. Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.

Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product. Conduct regular customer check-ins to monitor progress, identify issues, and address concerns. Collaborate with senior Customer Success Managers and cross-function teams, including sales, marketing, and product development, to ensure customers receive exceptional service.

Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering. Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls. Request, track and respond to surveys, including NPS, CSAT and implementation surveys.

Attending and assisting with webinars, and events, connecting with customers and expanding our customer community. Bachelor's degree in business, communications, computer science, or related field. ~3+ years of experience in customer success, implementation,



customer support, or a related field. ~ Proven track record of developing and implementing successful customer experience strategies. ~ Experience in project management, including the ability to manage multiple projects simultaneously. ~ Proficient in Salesforce, Microsoft Office, and other relevant software applications. This position will be hybrid with 3 days/week in our Oakville, ON office. (This is a 12-month contract position covering Maternity Leave.

Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days.

Twice a year, you get an extra day tacked onto a long weekend. Community is part of who we are We want you to show up for your community - and we make time for it. What matters is building real relationships with the people you work with every day.

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real prospect to move when you're ready. Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden.

Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit Euna's privacy policy is available here.

Please visit our website: and check out our LinkedIn Pages For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.(phone hidden).

📌 Customer Success Manager - Contract (Procurement) (Oakville)
🏢 Euna Solutions
📍 Oakville