Corporate Traveller - Onboarding Success Manager - Ottawa, ON Corporate Traveller

Full time

Sales and Customer Service, People and Culture Onboarding Success Manager A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and Recent Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please click HERE

Are you passionate about helping clients succeed and creating exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and existing Corporate Traveller clients through their onboarding journey, ensuring a seamless implementation experience and driving early adoption of Melon and related solutions. This role combines project management, client relationship management, training delivery, and solution consulting.

You'll work closely with clients, Sales, and operational teams to deliver successful launches, maximise technology adoption, and create long-term customer success from day one.

Consult with clients to determine the most effective onboarding and implementation approach.

Manage onboarding projects from contract signing through successful go-live.

Build strong relationships with key client stakeholders to strengthen partnerships and support long-term retention.

Create and deliver customised training sessions designed to increase client engagement, confidence, and adoption.

Gather, analyse, and respond to customer feedback throughout the onboarding process.





Manage client expectations while advocating for their business needs internally.

Serve as a solutions expert for onboarding, implementation, and adoption best practices.

Ensure accurate documentation and effective communication of customer information to operational teams.

Facilitate seamless transitions from onboarding to long-term customer support teams.

Support client onboarding within Concur.

Assist with advanced technical implementations including HR Feeds, Single Sign-On (SSO), Duty of Care, and related configurations.

Build and maintain client Melon sites and adjust configurations as required.

Monitor onboarding milestones and drive timely completion of implementation activities.

Support sales presentations, pitches, and RFP responses when required.

Contribute to onboarding process improvements that enhance the client experience.

Act as a resource for colleagues and participate in team projects and initiatives.

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers

Bilingual French/English required, due to the nature of the role of dealing with both English and French team members

Previous experience in client onboarding, implementations, or project management (preferred).

Previous experience in a customer-facing role (essential).

Experience building and maintaining strong client relationships.

Experience facilitating training and driving user adoption.

Familiarity with Salesforce, Wrike, Vidyard, and Microsoft Suite.

Familiarity with project management tools.

Strong problem-solving and creative thinking skills.

Excellent communication and stakeholder management abilities.

Ability to manage multiple priorities in a KPI-driven environment.

Strong organisational and time management skills.

Travel industry knowledge (preferred).

Experience with Concur onboarding and implementation (advantageous).

Experience configuring HR Feeds, SSO, Duty of Care, or similar technical solutions (advantageous).





We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

We are strongly committed to supporting every single employee in their professional and personal development.

Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Generous paid time off policy

Travel perks/discounts

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D;, critical illness, long term disability

Employee Assistance Program

Global career opportunities in a network of brands and businesses This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience.

Flight Centre Travel

Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Inclusive Travel Finalist (2025)

Excellence in Diversity and Inclusion Awardee (2025)

2026 Disability Index®: World’s Top Disability Inclusive Business #

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