ITS – Customer Success Manager (CSM) At CDW, we highly value the energy and commitment you bring to your job every day.

Our Customer Success

Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry. As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts.

You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized. This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight) Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., College or University Degree in a relevant field (Computer Science,



Management Information Systems) or comparable work experience ~5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management) ~ ITIL foundations certification ~ B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition ~ Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft Experience with Customer Success tools (e.g.

Business Relationship Management Professional

Certification (BRMP) Ability to obtain and maintain Canadian Security clearance CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.

When you join CDW, you become part of a collaborative workplace where your work matters, your growth is supported, and your contributions help shape what’s next. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. #

📌 Customer Success Manager - Formation, stage (Mississauga)
🏢 CDW group
📍 Mississauga