About the Role Our client is seeking an experienced and relationship-driven Customer Success Manager to join their team in Kimberley . Your focus will be on building strong relationships, driving adoption, and maximizing the value our clients receive, thereby fostering long-term loyalty and reducing churn. This role is essential in advocating for customer needs internally and ensuring a positive, high-value client experience.

Monitor client health and proactively address potential risks or issues. Serve as the primary point of contact for client escalations and concerns. Proven experience in Customer Success , Account Management, or a similar client-facing role.

Demonstrated ability to manage relationships with key stakeholders. Solid understanding of SaaS products and customer lifecycle management. Ability to work collaboratively with sales, support, and product teams.

Experience in analyzing client data to drive engagement strategies. Competitive salary and lucrative bonus structure. Comprehensive medical, dental, and retirement plans.

📌 Customer Success Manager - Formation, stage (Kimberley)
🏢 Placements24
📍 Kimberley