Director of Client Success

Digital Payment Systems – USA Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit agency partnerships across the US. This individual will serve as a senior interface between the client organization and internal teams across sales, delivery, technical operations, and executive leadership. The role is well-suited for someone who enjoys working at the intersection of technology, public transportation, and long-term customer strategy.

The Director of Client Success will help strengthen trusted relationships with agency stakeholders, support strategic account development, and ensure clients experience a coordinated and responsive partnership. This is a highly visible position offering broad exposure to complex transit programs, executive-level discussions, and major public-sector mobility initiatives. The successful candidate will play an important role in helping align customer priorities with internal business objectives while navigating a agile and evolving transit technology environment.





Developing and maintaining strong relationships with senior client stakeholders Supporting long-term account strategy and identifying future opportunities Coordinating internal teams to ensure a unified and effective customer approach Helping manage sensitive issues, escalations, and client communications Acting as a trusted advisor and advocate for the customer internally Experience in account management, client success, business development, consulting, or strategic program leadership within transportation, infrastructure, or technology-related environments.

Experience working with public-sector organizations or transit agencies is particularly valuable. This opportunity offers excellent industry visibility and the ability to build meaningful relationships within the public transportation sector while contributing to high-profile mobility programs across the USA. Please contact Josie Summa at (phone hidden) mms/phone, josie@redmondsearch.

📌 Customer Success Manager - Formation, stage (Toronto)
🏢 Redmond Consulting
📍 Toronto