Artificial Intelligence. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.

But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. Better experiences for learners and real results for businesses.

Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. As a Customer Success Manager on our Enterprise team, you’ll be the strategic force guiding high-impact, enterprise-level organizations to unlock the full potential of Docebo’s AI-powered LMS platform. Acting as a trusted partner and business strategist, you will bridge the gap between technical expertise and executive vision to drive deep platform adoption, customer retention, and portfolio growth.

Champion Enterprise Relationships: Act as the primary advocate and trusted advisor for Docebo’s enterprise customers, aligning their strategic business goals with tailored LMS solutions. Build deep product expertise across the platform to consult on advanced configuration, usage, and expansion opportunities.

Translate Technical to Business: Translate complex technical details into clear, value-driven business strategies for stakeholders ranging from admins to C-suite executives.

Protect and Expand Retention: Proactively manage portfolio retention, anticipate risks to prevent churn, and uncover upsell and cross-sell opportunities to drive account growth.

Navigate Escalations and Alignment: Lead strategic account escalations with management support and collaborate with cross-functional internal teams to ensure a seamless client experience.

Amplify Customer Advocacy: Partner with successful enterprise accounts to cultivate powerful success stories, case studies, reviews, and network referrals.

Enterprise Customer Success Expertise: Minimum 5 years of experience in a B2B SaaS Customer Success role managing complex,



enterprise account portfolios with a focus on retention and growth. Outcome-Driven Strategy: Proven track record of translating business strategy into actionable platform solutions that achieve measurable business outcomes.

Strategic Stakeholder Engagement: Stellar written and verbal communication skills with a talent for building trust and influencing administrators, technical leads, and executive stakeholders virtually.

Composed & Autonomous: High level of self-motivation, time management, and organizational skill to thrive under pressure in a fast-paced environment. Strong team player who excels at leading customer escalations and partnering internally to deliver seamless customer experiences.

Ready to Travel: Willingness to travel up to 25% with notice for client visits and events.

Bonus Points

Prior experience or background with Learning Management Systems (LMS) or HR technology platforms.

Scaling CS Services: Active involvement or interest in developing initiatives and strategies to elevate and scale customer success services. Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. We build a culture of trust and empowerment by designing our rewards and perks with transparency, equity,



and flexibility, enabling our people to do their best work and stay for the long haul. Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

Fun fact: we had 30 Docebian babies join the family in 2025!

Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We're a global company, with office across North America, EMEA, APAC, and beyond.

Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection— that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. We are committed to diversity and inclusion in our workforce.

All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly. #

📌 Customer Success Manager - Stage/Stage de fin d'études (Toronto)
🏢 Docebo
📍 Toronto