Customer Success Operations

We're looking for a systems-minded, data-driven Customer Success Operations specialist to help our CS team scale. You'll build the processes, tooling, and reporting that make our CSMs faster, sharper, and more effective.

Experience 3+ Years

Job type Full Time

Location Flexible

Language English / French

Salary ~$80,000 CAD

Role Overview

As CS Ops, you'll partner with the Head of Customer Success to design and run the CS engine at Heylist. You'll own tooling, playbooks, health scoring, forecasting, and reporting, working cross-functionally with RevOps, Data, and Product.

Key Responsibilities

1. Tooling & Workflows

- Own and improve the CS tech stack and workflows
- Design and maintain playbooks, onboarding flows, and account health frameworks
- Integrate CS tools with CRM, product, and data systems

2. Reporting & Forecasting

- Build retention, expansion, and health reporting for CS leadership
- Support renewal forecasting and pipeline hygiene
- Instrument the customer journey from onboarding onward

3. Cross-functional Programs

- Partner with RevOps, Data, and Product on shared initiatives
- Improve handoffs between Sales, CS, and Support
- Roll out enablement, training, and process changes to the CS team

What You'll Own

- CS tooling, workflows, and playbooks
- CS reporting, health scoring, and forecasting
- Continuous improvement of the customer journey

Requirements

- 3+ years in CS Ops, RevOps, or a related operations role in SaaS
- Strong analytical skills (SQL is a plus)
- Experience with CS platforms (Gainsight, ChurnZero, or similar) and CRM (HubSpot or Salesforce)
- Excellent process design and cross-functional communication skills
- Fluent in English and French

Nice to Have

- Experience with usage data, product analytics, and dashboards




- Familiarity with MarTech, AdTech, or creator platforms

Success Metrics

- CSM productivity and adoption of tooling and playbooks
- Accuracy of forecasting and health scoring
- Improvements in retention, expansion, and onboarding metrics

Benefits & Well-being

- Group insurance coverage and retirement savings contributions.
- Stock option plan to grow with the company.
- Essential work tools covered by the company.
- Flexible paid time off
- Adaptable paid days for illness or family obligations.
- A diverse and inclusive environment where everyone is empowered to contribute.

About Heylist Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.

We're a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you'll feel right at home. Our Core Values Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.

At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an always-on engine for growth.

- One Be curious.
- Understand deeply.
- Two Cancel the noise.
- Simplify complexity.
- Three Be optimistic.
- Find the opportunity.
- Four Be useful.
- Help others win.
- Five Pursue excellence.
- Make good great.
- Six Stay relentless.
- Deliver results.
- Seven Be proud.
- As a team.

📌 Customer Success Operations Growth Flexible Apply (Montreal)
🏢 Heylist
📍 Montreal