With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth?

Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates? Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Toronto, Canada (remote). You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development.

This is a great first step toward a long‑term career, with opportunities for continuous development and progression. Proactively working on hand‑raisers and inquiries from all Self‑Service customers to ensure their high‑quality experience, resulting in their satisfaction and further growth. Building strong relationships and generating new business opportunities for the Infobip sales team.

Educating the customer base on the nuances of the product to unlock value. Actively suggesting how to improve UX on Self Service. Retaining current customers and analyzing their consumption. Engaging and collaborating with different teams to optimize Self‑service workflow.

Creating flows and resolving frictions in Self‑service by working closely with Product team. Strong presentation and demo skills – able to articulate technical solutions and ROI to both technical and non‑technical stakeholders. A proficient user of Excel.

Highly fluent in English, both spoken and written. Ideally proficiency in any additional languages, like French or Spanish. Strong networking & relationship building skills.



Interest in working withmulti‑divisional, multi‑geographical customers.

Proactively engages customers with a consultative, solution‑orientated approach in discovering recent opportunities. Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements – We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5.

Work‑life balance and Well‑being– We offer time off when you need it, special leave days for life’s big moments, and a versatile hybrid work model tailored to local regulations. With internal mobility, upskilling, and mentorship, we help you shape your path. Onboarding, mentorship, and training programs help you grow – no matter where you start.

International mobility– Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide.

Salary Range: $53,000-$70,000 CAD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job‑related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance. Medical, Dental, and Vision insurance via Empire Life ~ Short‑term and long‑term disability insurance ~ Wellness Allowance of up to $500 CAD/year, prorated based on hire date ~ PTO: twenty‑three (23)



vacation days per year and nine (9) healthcare/sick days per year, prorated in the first year ~ Fourteen (14) paid holidays annually ~$75 CAD/month Work From Home/Internet stipend Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn.

With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross‑border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries. From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters.

This video gives you a look inside the people, mindset, and opportunities behind it all. Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive – at work and beyond.

Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Explore more Working at Infobip - Infobip We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality.

And how do we make sure this empowering environment keeps supporting you?

📌 Customer Success/ Sales Associate (Quebec City)
🏢 Infobip Canada
📍 Quebec City