Location: Mississauga, ON (Laird Road & Ridgeway Drive), Hybrid, 3 days onsite and 2 days remote after approximately 6 weeks of onsite training Language: Strong written and spoken English required, French is preferred but not mandatory Are you a customer service professional who enjoys building relationships, taking ownership of accounts and seeing requests through from start to finish? We're hiring a permanent Customer Service Representative to join a close-knit team within a well-established organization in the industrial distribution sector. This isnt a traditional high-volume call centre role.

Youll manage dedicated B2B customer accounts, work closely with sales representatives and support customers primarily through email, EDI and order-management systems. Youll also receive hands-on training to build specialized product knowledge, so previous industry experience isnt required. Along with a $60,000 to $65,000 base salary, youll be eligible for a 10% bonus, three weeks of vacation, five additional PTO days, health and dental benefits after 90 days and a pension plan.

Youll take ownership of dedicated customer accounts, managing inquiries and orders through to completion. Youll communicate with customers primarily through email and EDI systems, with approximately five to six calls per day. Youll partner closely with sales representatives to support customer needs and may participate in account meetings.





Youll monitor and respond to a shared customer service inbox while balancing your individual account responsibilities. Youll learn technical product information, including measurements and schematics, through comprehensive training. 1+ year of B2B customer service, account support, order management or similar experience. ~ Experience owning or supporting customer accounts and following orders through to completion. ~ Exposure to ERP, order-entry and/or EDI systems is an asset. ~ Strong written and spoken English communication skills, with written and spoken French considered an asset. ~ Technical aptitude, attention to detail and an ability to learn unfamiliar products and specifications. ~ A dependable, accountable approach with solid relationship-building and collaboration skills. ~ Ability to work fully onsite for approximately six weeks of training and three days per week thereafter. We're looking for someone who takes real ownership of their customers, enjoys being part of a small team and is curious enough to learn the technical side of our products.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. On occasion, we also use AI-assisted tools to help review applications. #

📌 Customer Support Administrator (Bilingual in French) (Mississauga)
🏢 Altis Technology
📍 Mississauga