Customer Support Agent with English and Vietnamese We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness. Provide support and answer inquiries for Live Players. · Gather relevant data from the players, understand the root cause,



and offer personalized solutions. · Constantly keeping yourself updated in terms of game/features/design/procedural changes. · Be in tune with the project’s productivity and quality targets. · Carefully check the backlog and report negative trends as soon as possible. · Native level of fluency in written and spoken Vietnamese . · High level of fluency in written and spoken English. · At least 1 year of working experience in customer service, player support, or contact center. · Hands-on experience with contact center processes, tools, and multilingual support. · Cutting-edge and passionate about delivering the best user experiences possible. · Technical support experience in a customer-focused role is preferred, but not essential. iOS/Android/Switch/PlayStation/PC experience. · An attractive salary package. · Support from all your teammates. · Access to training and learning programs. #

📌 Customer Support Agent with English and Vietnamese (Montreal)
🏢 Jobvite
📍 Montreal