Lead customer service excellence as a Customer Support Manager at PointClickCare. This remote role focuses on managing solutions analysts while enhancing team performance through leadership and AI tools. As the Customer Support Manager, you'll inspire a team dedicated to delivering exceptional service in a rapid-paced environment.

You'll coach, support, and implement processes aimed at improving customer experience and satisfaction. A major aspect of the role involves supervising daily operations and acting as a crucial point of escalation for customer issues. Key Responsibilities:

- Provide balanced feedback on support performance
- Manage escalation for high-impact customer issues
- Mentor and coach the customer support team
- Collaborate with cross-functional teams to address concerns
- Communicate changes in processes and procedures clearly Requirements:
- 4+ years in customer support, 3+ years in management
- Strong experience using AI tools for enhancement
- Post-secondary degree or diploma required
- Excellent communication skills in verbal and written formats
- Ability to drive team results through mentoring Utilize your leadership skills to foster a collaborative customer support environment at PointClickCare.

📌 Customer Support Manager at PointClickCare (Newmarket)
🏢 Bilinguallink
📍 Newmarket