Customer Support Agent with English and Chinese We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. As aPlayerSupport agent, you will be supportingthe players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.

Provide support and answer inquiries for Live Players. Gather relevant data from the players, understand the root cause, and offer personalized solutions. Constantly keeping yourself updated in terms of game/features/design/procedural changes.

Be in tune with the project’s productivityand quality targets.



Carefully check the backlog and report negative trends as soon as possible. High level or native level of fluency in written and spokenTraditional and Simplified Chinese.

At least 1 year of working experiencein customer service, player support, or contact center. Hands-on experience with contact center processes, tools, and multilingual support. Cutting-edge and passionate about delivering the best user experiences possible.

Video games knowledge. Technical support experience in a customer-focused role is preferred, but notessential. MS Office Suite iOS/Android/Switch/PlayStation/PCexperience. Game support knowledge. An attractive salary package.

Support from all your teammates. Access to training and learning programs. #

📌 Customer Technical Support Agent , Video Games (Montreal)
🏢 Jobvite
📍 Montreal