The Customer Tool Services Representative position executes operational processes required to deliver the After Market Services (AMS) service offering to Hilti's customers. This is completed by supporting internal team members via phone and electronic communication, managing all aspects of tool repair and on-demand service that support Hilti industry leading services. Based on direct email and phone requests from Hilti team members, handle the research, processing, and follow-up of activities related to AMS support to include: Tool repair order entry Tool service consultation On demand order entry E-commerce support Direct customer contact tool repair and on demand services to promote AMS services to our customers and also enhance customer experience Support team members in AMS processes and execution Bachelor’s Degree, preferred Minimum one (1) year of experience in a sales or customer service role Participate in the international business travel, to the United States for your initial training.

Please note that any travel visa requirements will be your responsibility to obtain and need to be in hand before applying Bilingual in English & French preferred Proficiency in MS Office including PowerPoint, Excel, and Word Proficiency in SAP preferred The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets;

experience and training; The disclosed range estimate is for this particular job posting.



A reasonable estimate of the current range is $58,000 - $62,000, with bonus of 7.5% at target. Medical/Dental/Vision effective the first day of the month following employment Basic Life, Accident and Disability (AD&D;) insurance paid by Hilti Business Travel Accident paid by Hilti Basic Dependent Life Insurance paid by Hilti Short-term Disability paid by Hilti Registered pension plan with dollar-for-dollar matching up to 5%.

Eligible to participate after 12 months of continuous service with immediate vesting Generous Paid Time Off policy and holidays including two days to give back to your local community Paid parental leave, sabbaticals, military leave Employee Assistance Program (EAP), company-paid wellness screenings Opportunities for growth - shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an setting that is inclusive of everyone, everywhere. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice

Normal office conditions. No travel required, occasional domestic travel optional. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #

📌 Customer Tool Services Representative (Oakville)
🏢 Hilti Canada
📍 Oakville