Elevate your career with Heylist as a Customer Success Operations skilled focused on data-driven processes. Enhance our CS team’s effectiveness through improved tooling and reporting that directly impacts customer outcomes. As a full-time specialist, you will work closely with the Head of Customer Success.

With a minimum of 3 years in a related role, your skills will drive success across cross-functional teams. You’ll be responsible for integration, reporting, and improving workflows across the customer journey. Key Responsibilities:

- Manage and optimize the CS technology stack
- Create effective playbooks and onboarding processes
- Develop reporting systems for CS leadership
- Partner with RevOps on shared goals
- Facilitate smooth handovers with Sales and Support

Requirements:

- 3+ years in CS Ops or similar role
- Strong analytical skills, with SQL as a plus
- Experience with customer success platforms
- Proficient in process design
- Fluent in English and French

Utilize your analytical skills to improve customer engagement and operational efficiency at Heylist.

📌 Data-Driven Customer Success Operations (Montreal)
🏢 Heylist
📍 Montreal