A career as a Collections Agent in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements. Respond to customer inquiries and concerns Exercise discretion and respect the confidentiality of all customers and vendor transactions Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action) Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration.

We ultimately aim to offer you maximum flexibility and quality of life. Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning.

Administration or Client Services within Banking, Financial Services, Credit or Collections. Intermediate in MS Office and the ability to quickly learn other applications and programs.



Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Languages: In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: Employee and family assistance program Preferential banking services Involvement in community initiatives Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

Why work at National Bank? For an environment that supports your career path This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders. We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.

National

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📌 Debt Collector Agent (Winnipeg)
🏢 Banque Nationale du Canada
📍 Winnipeg