Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.

The Rogers

Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

- This requires to be in offcie 5 days/ week The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.

Responsibilities - R esponsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.

- Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations
- Coordinate with projectresources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.




- Facilitate status meetings and oversee project critical millstones.
- Process MACD requests for existing Rogers for Business Services
- Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
- Define schedule and delivery plans to communicate with customers and assess risk factors
- Coordinate and communicate firm installation date (FOC) with the customer.
- Be the liaison with field technicians
- Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.

Qualifications - 2+ years of experience within the Telecommunication industry, Business to Business segment preferred

- Knowledge of Rogers Business services, products and procedures
- Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
- Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop
- Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
- Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo




- Strong analytical and problem-solving skills
- Post Secondary education in a related Technology or Telecommunications field
- PMP certifications an asset
- Ability to promote a team-oriented team culture through active listening, seeking to understand and information sharing
- Bilingualism (English & French) an asset
- Excellent presentation and communication skills To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 3636 23 St NE (7804), Calgary, AB

Travel Requirements: Up to 10%

Background Check(s) Required

Posting Category/Function: Project Management & Coordination

Requisition ID: 332519 Location Calgary, AB, CA Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including:

- Health & well-being benefits
- Donation matching
- Paid time off for volunteering
- Wealth Accumulation including: Pension plan & Employee stock options
- Generous employee discounts
- Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr.

Sonia

Kang.

Job Segment: Project Manager, Data Center, Fulfillment, Telecom, Telecommunications, Technology, Operations

📌 Delivery Specialist (Calgary)
🏢 Rogers communications
📍 Calgary