Dental Receptionist (Burnaby, Port Moody, Surrey, Vancouver)
Monarch Pediatric Dental Centre is one of the Lower Mainland's leading pediatric dental clinics, with 4 locations across the lower mainland. Monarch's vision is simple: to build healthy and happy smiles that last a lifetime. Monarch has been delivering on this vision since 1997.
At Monarch, you'll be part of our dynamic reception team, striving to provide patients with exceptional customer service, whether they're in the office or calling. You will enjoy a great work environment that offers competitive wages and strong benefits.
- Greet & check in patients upon their arrival.
- Handling patient inquires in-person and over the phone, and appointment booking.
- Working with various insurance providers to check patient coverage and eligibility
- Managing patient payments and coordinating insurance payment (if applicable).
- Creating and organizing patient charts and any associated documents/correspondence with prescribed confidentiality controls
- Working collaboratively with Clinical and General Anesthetic departments to ensure patient needs are met.
- Proactively identify opportunities to enhance patient experience/customer service to build long term patient relationships.
- Taking patient and customer feedback and actively addressing concerns.
Qualifications
Required
- Clear and personable communication skills across verbal and written mediums.
- A professional demeanour with passion for dental health and oral hygiene.
- Proficient with computers (Windows, Microsoft Office, Google Applications, etc.)
- Familiarity with customer service and payment processing best practices.
- Strong basic mathematical and calculation skills, with the ability to accurately calculate payments, balances, percentages, insurance coverage, and other financial amounts.
- Ability to work well as a team player and independently.
- Solid attention to detail while multitasking and under pressure.
- Aptitude to quickly recognize, assess and resolve issues.
- Flexibility with working schedule including Saturdays and multiple office locations
- Some post-secondary education. Nice to Have Experience In:
- Tracker patient management software.
- Previous dental office and/or medical office experience.
- Additional Languages.
Additional Information In your application, please include:
- Cover letter and Resume
We thank all interested applicants in advance, however; only successful short-listed applicants will be invited for interviews.
Work remotely
- No
Job Types: Full-time, Permanent Pay: From $22.50 per hour
Expected hours: 37.5 – 40.0 per week
Benefits
- Company events
- Extended health care
- Life insurance
- On-site parking