You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers.

Drive

Sales and Provide Exceptional Customer Service Ensure associates meet our customer experience expectations. Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments. Confirm staff are fully trained on customer service, selling skills as well as product knowledge.

Hold huddles x 2 with staff and participate in weekly meetings with the store management team. Continually motivate staff through recognition programs, sales contests and customer compliments. Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.

Product, Presentation & Inventory Management Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage. Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales. Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.





Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor. Handle special order follow-up, i.e. vendor and customer contact. Training & Compliance Understand Learning Management System (LMS) training requirements and participate in LMS courses.

Assist in product training for associates in the department and help conduct in-store product training meetings. Assist in ensuring compliance and execution of company customer service and sales training programs. Ensure all Policies & Procedures (P&P;’s) are followed in the department.

Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress. Assist in product training for associates in the department and help conduct in-store product training meetings. Participate in annual performance evaluations for department associates.

Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures. Walk the floor regularly to manage the floor for daily MOD responsibilities. 1-3 years of experience in a Fashion retail environment or equivalent relevant experience ~Previous management experience would be an asset ~ Prior clothing merchandising and stock planning responsibility required. ~ Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs. ~ Creative, creative, energetic, and enthusiastic Flex schedule - some weekends and evenings. Work varied shifts, including weekends and holidays. #

📌 Department Sales Manager Apparel (Boisbriand)
🏢 Sporting Life Group
📍 Boisbriand