Job Overview

We are seeking a dynamic and proactive Desktop Support Specialist to join our IT team! In this role, you will be the first point of contact for technical support, ensuring seamless operation of desktop environments across the organization. Your energetic approach and problem-solving skills will help maintain high levels of user satisfaction by resolving hardware, software, and network issues swiftly and effectively.

This position offers an exciting opportunity to work with a variety of operating systems, including Windows, macOS, and Linux, while supporting a broad range of IT infrastructure components.

Responsibilities

- Provide technical support to end-users via help desk tickets, phone calls, or in-person interactions, ensuring prompt resolution of issues related to desktops, laptops, peripherals, and software applications.
- Troubleshoot and resolve hardware problems involving computer hardware components such as hard drives, memory modules, and peripherals.
- Assist with software troubleshooting for operating systems like Windows, macOS, and Linux as well as productivity tools such as Microsoft Office.
- Manage computer networking issues including LAN (Local Area Network), firewall configurations, VPN access, and connectivity problems to ensure secure and reliable network performance.
- Use ServiceNow, Jira, BMC Remedy or similar ticketing systems to document incidents accurately and track resolution progress.




- Configure and deploy new hardware and software setups while maintaining system security protocols.
- Collaborate with team members to escalate complex issues involving network security (firewalls), operating systems, or hardware failures.

Qualifications

- Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and software troubleshooting.
- Familiarity with operating systems including Windows, macOS, and Linux environments.
- Knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and wireless connectivity.
- Experience working with ticketing tools like ServiceNow or BMC Remedy; familiarity with Jira is a plus.
- Strong communication skills to clearly explain technical issues to non-technical users and provide excellent customer service.
- Ability to troubleshoot network issues involving LANs and firewalls efficiently while maintaining security standards.
- Basic understanding of help desk procedures and IT support best practices.

Join us in delivering exceptional IT support that keeps our organization running smoothly! This role is perfect for tech-savvy problem solvers passionate about delivering outstanding customer service in a rapid-paced environment. Pay: $25.63-$36.97 per hour

Expected hours: 25.0 per week

Benefits

- Company pension
- Dental care
- RRSP match
- Tuition reimbursement
- VRSP

Work Location: In person

📌 Desktop Support (Montreal)
🏢 Perspective Management Solutions
📍 Montreal