Elevate customer experiences as the Team Lead for Digital Channels at Enbridge. Oversee web, mobile, chat, and voice strategies while leading a talented team. In this full time role, you will drive the evolution of customer engagement through innovative digital strategies across multiple channels.

Your leadership will guide product owners and analysts, focusing on customer-centric solutions that enhance accessibility and usability. With a commitment to collaboration across Canada and the US, you’ll oversee digital initiatives from planning to post-launch validation. Key Responsibilities:

- Lead development of a multichannel digital roadmap
- Oversee multiple digital initiatives from planning to launch
- Implement channel adoption strategies to enhance self-service
- Evaluate technology trends for customer experience innovation
- Build partnerships across various business functions

Requirements:

- Six+ years in digital transformation leadership
- Proven experience in customer experience initiatives
- Familiarity with agile delivery approaches
- Data-driven decision-making skills
- Ability to influence stakeholders across regions

Transform customer journeys with your leadership and digital expertise at Enbridge.

📌 Digital Channels Team Lead at Enbridge (Toronto)
🏢 Enbridge
📍 Toronto