Lead digital growth initiatives at Manulife Bank as a Manager of Digital Performance. Enhance customer engagement and utilize data-driven insights to boost online banking usage with a hybrid work model. This management position reports to the Director of Digital Sales and Servicing Performance.

You will craft cutting-edge strategies aimed at improving digital banking experiences and increasing customer interactions through mobile and online platforms. Collaboration with cross-functional teams will be essential to ensure product roadmaps align with business objectives. Key Responsibilities:

- Create intuitive customer experiences on digital platforms
- Develop persuasive business cases for digital monetization




- Collaborate with contact centers to reduce call volumes
- Lead product roadmaps in line with business goals
- Ensure technology investments are future-proofed

Requirements:

- 5-7 years in digital banking customer adoption
- Advanced understanding of digital channels and strategic product roadmaps
- Strong analytical skills with data-driven focus
- Proven experience in A/B testing for feature integration
- Exceptional project management and communication ability

Drive impactful digital initiatives and enhance customer satisfaction at Manulife Bank.

📌 Digital Performance Manager at Manulife (Toronto)
🏢 Manulife
📍 Toronto