Digital Product Owner - Online Community (Toronto)

Digital Product Owner - Online Community (Toronto)

03 Oct
|
Tangerine Bank
|
Toronto

03 Oct

Tangerine Bank

Toronto

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service.

Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together! Tangerine is looking for a motivated, strategic and customer-obsessed Senior Digital Product Owner to help shape and deliver the next generation of digital experiences for Tangerine Business clients. Reporting to the Director, Digital Product & Experience, you will be responsible for defining, managing and optimizing key digital capabilities that support business clients across their onboarding, engagement and day-to-day banking needs.

You will play a critical role in building scalable, simple and intuitive digital experiences that help entrepreneurs and business owners get more value from Tangerine. You will lead and inspire an agile delivery team, work closely with cross-functional partners, and translate business goals, client needs and data insights into high-quality digital product features. This role requires someone who can bring structure to ambiguity, balance strategy with execution, and drive outcomes across a fast-moving and evolving digital business portfolio.

Develop and own the product vision, roadmap and backlog for digital capabilities supporting Tangerine Business clients.



Lead the end-to-end delivery of new and enhanced digital experiences that make it easier for business clients to discover, register, onboard, engage and manage their relationship with Tangerine. Translate business priorities, client needs, operational considerations and technical requirements into clear product features, user stories and acceptance criteria.

Partner closely with business, technology, design, analytics, marketing, legal, compliance, risk, operations and other key stakeholders to align on priorities and deliver the right client outcomes. Apply incremental delivery principles to drive business value early and often, while enabling feedback loops, stakeholder reviews and continuous improvement. Lead the agile delivery team with clarity and purpose, ensuring the team understands the vision, scope, priorities and definition of done.

Prioritize the backlog based on client value, business impact, data insights, risk, complexity and delivery readiness. Use KPIs, digital funnel metrics, client feedback and product performance data to inform decisions and optimize the experience over time. Facilitate problem-solving across the team, helping turn ambiguity into clear decisions, actionable deliverables and measurable outcomes.

Support discovery and innovation work by exploring new digital capabilities, service models and partnership opportunities that can strengthen Tangerine’s business banking proposition. Communicate progress, risks, decisions and trade-offs clearly to stakeholders and leadership. Ensure delivered solutions are client-centric, compliant, scalable,



operationally supportable and aligned to Tangerine’s digital experience standards.

Act as the voice of the client and the business within the delivery team, ensuring the team is always focused on building the right thing. Leveraging a growth mindset, embracing learning and continuous improvement Contributing to a dynamic workplace fostering trust, integrity and inclusion 7+ years of related experience in digital product management, product ownership, digital banking, business banking, fintech, platform delivery or technical solution delivery. ~3+ years working in an agile scrum team in a Product Owner capacity. ~ Proven ability to lead cross-functional teams through complex digital product delivery. ~ Strong analytical mindset, with experience using product metrics, funnel data, client insights and performance reporting to guide decisions. ~ Strong understanding of digital client journeys, onboarding experiences, self-serve capabilities and customer lifecycle management. ~ Experience with business banking, small business clients, digital marketplaces, partner ecosystems, client registration, onboarding or engagement platforms is an asset. ~ Working knowledge of software development, digital platforms, APIs, mobile/web experiences or modern product delivery practices is an asset. ~ Excellent communication skills, with the ability to tailor messages for delivery teams, business partners and senior leaders. ~ Eager to mentor, share knowledge, learn from others and help the team succeed. ~ You will have access to thousands of online and in-person courses so you can shape your growth opportunities with support from diverse industry leaders. You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

📌 Digital Product Owner - Online Community (Toronto)
🏢 Tangerine Bank
📍 Toronto

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