Job Category Event Management Schedule Full Time Located Remotely?

Position Type Management Bonus Eligible: Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.

Ensures the team maximizes revenue opportunities by the up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related skilled area. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Managing Event Planning Operations

Assigns all events turned over to Event Planning team. Leads execution of activities to support the Event Management strategy. Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. Leads discussions to review event complexity and proactively avoid service challenges and failures. Manages customer budgets to maximize revenue and meet customer needs. Maintains inventories to maximize customer satisfaction and revenue opportunities.

Leading Event Planning Team

Champions all standards, policies and procedures for the Event Planning team.

Leads Event

Management meetings. Providing and Ensuring Exceptional Customer Service Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.



Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service.

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Establishes customer service guidelines so employees understand expectations and parameters.

Ensures employees receive on-going training to understand guest expectations. Reviews staffing levels to ensure that guest service and planning needs are met.

At Marriott

International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). If you require an accommodation in relation to this job posting, our online application or an interview, please call (phone hidden) or email [email protected] note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

📌 Director, Brand Communications (REMOTE) (Ottawa)
🏢 Westin Hotels u0026 Resorts
📍 Ottawa