SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into explicit, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes we’d love to meet you.

As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them. You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company. You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows.

In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness. This is a hands‑on leadership role for someone who can operate both strategically and tactically—setting direction while actively unblocking teams and driving execution. This role operates on a hybrid model,



with a mix of remote work and in‑office collaboration at our Denver, CO location, specifically, working in‑office a minimum of 3 days per week.

Denver preferred, open to Remote Lead, coach,and develop a tenured team through a period of operational transformation. Build a culture of accountability and continuous improvement, with strongcross-functionalcollaboration.

Business Systems

Ownership (CSI and Related Platforms) Own the administration, configuration, and roadmap for CSI (Sugar’s internal implementation of Sugar Sell and Sugar Serve), ensuring it reliably supports our go‑to‑market processes and data quality standards. Oversee customer and partner portals, ensuring reliability, performance, and alignment with business requirements. Serve as the internal subject matter expert on the CSI data model, partnering closely withdata and analytics teamsto ensureschema changes are well understood and downstream systemsremainreliable.

Define and enforce system-of-record principles, data ownership standards, andintegrationgovernance practices across business applications to ensure operational dataremainsconsistent, reliable, and scalable. buy decisions aligned to business needs. Establish andmaintaina comprehensive integration inventory, ensuring every integration has clear business and technical ownership. Implement governance, monitoring, and documentation practices so that all system-to-system connections are observable, maintainable,



and resilient to change.

Delivery

Execution, Planning, andDemand Management Establish a predictable and transparent delivery model for theiAppsteam by implementing structured intake, prioritization, capacity planning, and delivery metrics across defects, enhancements, and projects. Develop andmaintaina 12-month roadmap for business systems and integrations, clearly communicating sequencing,dependencies,risks,and trade-offs. Drive adoption of AI-enabled operational workflows and tooling to improve team effectiveness across documentation, testing, support, issue triage, system analysis, and delivery execution. 10+ years of experience in enterprise business applications, systems administration,integration,or IT leadership roles, with at least 3 yearsleading teams and managing peoplein a senior leadership capacity. ~ Demonstrated experience owning and administering CRMor enterprise businesssystemsat the configuration, process,and data model level. ~ Ability tooperatestrategicallyand tactically,setting direction while actively supporting execution.

Experience applying AI-assisted automation or tooling to improve engineering,business systems, or operationalworkflows. 10% Annual Bonus We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

Paid Parental Leave Online Legal

Services (Rocket Lawyer) Corporate Benefit Program(Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public Travel Discounts Educational Resources - Career & Personal Development Program Employee Referral Bonus Program

📌 Director, Business Systems and Integration (Quinte West)
🏢 SugarAI
📍 Quinte West