For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

Type: Full time/Permanent Shifts: Monday - Friday Daytime Hours. As a senior operations leader, flexibility is expected to support warehouse operations, leadership teams, and critical business initiatives in Ontario and Alberta.

Travel: 30 percent Travel Required Excellent benefits package after 30 days (Medical, Dental & Vision) ~ Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) ~ Ryder is seeking a results-driven Director, Customer Logistics to lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta. This executive role is accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement for a major telecommunications customer. As a trusted customer partner and Ryder leader, you will deliver operational excellence, achieve financial targets, strengthen customer relationships, and identify growth opportunities.

The ideal candidate brings extensive warehouse and supply chain leadership experience, a robust commitment to LEAN principles, and the ability to build high-performing teams across multiple locations. This role offers the opportunity to shape the future of Ryder’s logistics operations through innovation, customer partnership, and operational leadership. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics.

This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts. Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation.

Represent

Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR) Forecast, plan, manage and ensure assigned accounts meet defined financial targets.



Manage operations to meet or exceed internal and external Key Performance Indicators (KPIs). Lead account(s) during peak seasons, special projects, and implementations.

Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers. Oversee the deployment of Ryder’s Lean Guiding Principles and foster a culture of continuous improvement Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Capable of multi-tasking, highly organized, with excellent time management skills Ability to effectively oversee management of Profit and Loss statements using data sets Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.

Master's degree preferred Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required Six (6) years or more managing, leading and developing direct reports required Six (6) years or more managing large multi-level teams required Five (5) years or more P&L; responsibility including forecasting and managing financial targets required Four (4) years or more managing customer KPIs required Four (4)



years or more managing customer relationship and interaction required Three (3) years or more experience providing customer and senior level management presentations preferred Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred Logistics This posting is for an existing vacancy. market data/ranges; internal equity; The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women,visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. If you require assistance in order to apply, please contact us at (phone hidden).

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an onlinequestionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here.

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📌 Director Customer Logistics - Telecommunications Operations (Mississauga)
🏢 Ryder Supply Chain Solutions
📍 Mississauga