Manager, Marketing Operations. You will be working on a versatile hybrid schedule as part of Fidelity's dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we have been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally. The Manager, Content Supply Chain Optimization plays a central role in modernizing and accelerating the flow of marketing content across the organization. This strategic, hands-on role is responsible for overseeing the content supply chain (including intake, workflow, production, translation, and distribution) while optimizing systems, processes, and technology.

The Manager will lead a team of production and operations professionals, partnering closely with creative, compliance, translation, and external vendor teams to ensure efficient, high-quality, and timely delivery of content. Lead and develop a high-performing Marketing Production/Operations team Lead and coach marketing production and operations staff through weekly one-to-one sessions, group meetings, personalized development plans, and annual goal setting that aligns with wider business objectives. Balance team capacity by understanding the status and prioritization of all projects.

Participate in project planning to forecast capacity requirements and plan accordingly. Cultivate a business-focused, results-driven culture that rewards experimentation, continuous learning, and successful delivery of projects. Build and maintain close relationships with stakeholders across the business and cultivate a "problem-solver" culture to help Fidelity's business lines reach their goals.

Manage performance cycles for team members to ensure accountability and coach each member of the team as needed through an annual development plan. Manage marketing resources to optimize end-to-end content supply-chain delivery For projects and processes, maintain documented frameworks that covers intake, scoping, prioritization, creation, English-to-French translation,



quality assurance, compliance review, and content distribution. Define and maintain Service Level Agreements for key processes and projects with stakeholders such as Design, Translation, Compliance and other teams.

Ensure processes are in place to manage the content lifecycle, including processes for managing, removing and updating expiring content across all channels. Facilitate regular meetings with other groups such as Marketing, Corporate Affairs, Compliance, Product and emerging business lines to align on priorities and ensure high velocity project delivery. Lead a comprehensive approach to planning, managing, and optimizing the use of resources within a marketing department to complete projects.

Own the ongoing planning process and roadmap related to workflow, automation, and content supply chain Participate in the annual business planning process through annual planning process and the quarterly forecasting process. Act as business owner for workflow technology (Workfront), Digital Asset Management and document storage technologies (ex.

Adobe Creative

Cloud / Firefly / Wiredrive), content supply chain tools (AI content creation like LLMs; online proofing and compliance tools). Build and maintain relationships with the wider Marketing team, technology teams, emerging businesses, Fidelity International, FMR and other partners to continuously update the roadmap technology roadmap in pursuit of greater efficiency and project speed. Oversee implementation and integration of content workflows.

Ensure seamless integration of various technologies to enable efficient workflow, scalability and content velocity. Ensure up-to-date detailed technical documentation is available clearly outlining integration points, data flows, access matrix, access management processes and risks/controls. Own and manage risk and controls assessment processes.

Vendor

Management by developing vendor management strategy, regularly evaluate third‑party vendors and/or agencies and holds them accountable to service delivery standards Develops methodology for determining the need to outsource to third‑party vendors/agencies Develops KIPs/scorecard to assess vendor/agency performance Monitors third‑party vendors and/or agencies performance Ensure that risk management procedures and well-functioning controls are in place to manage risks.



# Ability to think creatively and strategically by creating short- and long‑term plans Demonstrate an innovative, collaborative and proactive approach. Project management, strong organizational skills and ability to quickly pivot and manage changing priorities. 5+ years’ marketing operations experience, preferably strong technology and data experience. ~3 years of experience leading and growing a highly performing marketing team. ~ Deep awareness of the latest trends in marketing and in the production of high-level content. ~ Strong experience in marketing technology strategy and implementation relates to content supply chain. ~ Experience in executing and optimizing content production planning processes. ~ Experience in Marketing workflow management and optimization, particularly through Adobe Workfront. ~ Experience working with creative and design teams and familiarity with content production processes.

Base Salary and Discretionary Performance Bonus: Parental leave top-up to 100% of your salary for a period of 25 weeks. Up to $650 for home office equipment. Generous time off policy, including two paid days annually to volunteer at a charity of your choice.

Diversity and inclusion programs, including an active network of Employee Resource Groups. Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally protected ground.

Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer Designations TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers.

With our help, there’s no limit to what you can accomplish here.

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📌 Director, Marketing Operations/Project Management (Toronto)
🏢 Fidelity International
📍 Toronto