Elevate your career as the Director of Program Customer Management at Bombardier, where hybrid work policies promote flexibility. Drive excellence in aerospace with over 15 years of experience as a team-oriented leader.

As the Director of Program Customer Management, you will lead a high-performing team, manage customer requests across aircraft platforms, and ensure timely delivery of solutions. With a focus on customer experience and technical feasibility, your strategic partnerships will enhance cross-functional collaboration. Your contributions will directly impact profitability and operational excellence across the organization.

Key Responsibilities:



• Authorize aircraft-specific configuration profiles for production • Serve as a strategic partner to Sales teams for response strategies • Ensure profitability through pricing and proposal recommendations • Align stakeholders across Engineering, Supply Chain, and Finance • Lead continuous improvement initiatives in customer request management

Requirements: • Over 15 years of aerospace industry experience • University degree in Engineering or Business Administration • Proven ability to build strategic relationships • Strong knowledge of configuration and change management principles • Bilingual proficiency in English and French

Lead exceptional customer management initiatives at Bombardier and foster a culture of innovation and operational excellence.

📌 Director of Customer Management at Bombardier (Dorval)
🏢 Bombardier Transportation
📍 Dorval