WCLC is seeking a strategic, people-focused technology leader to serve as our next Director, Infrastructure & Operations. Reporting to the Vice President, Information Technology, you will lead enterprise infrastructure, operations, service delivery, retail technology, telecommunications and technology resilience across WCLC. As a member of the IT leadership team, you will help shape technology strategy, lead major investments and ensure that critical services support WCLC’s lottery, retail, and corporate operations across Western Canada.

Strategy & Business Alignment Partner with executive leaders and business stakeholders to identify opportunities where technology can improve business outcomes, operational efficiency, employee productivity and customer experience. Provide strategic recommendations on technology investments, operational risk, resilience, service performance and modernization priorities. Champion innovation and the responsible adoption of emerging technologies, automation, cloud services, AI-enabled capabilities and modern infrastructure practices. enable agility and speed to market.

Lead enterprise infrastructure and operations services, including cloud and hybrid platforms, data centres and colocation, networks and telecommunications, end-user computing, Microsoft 365, server and storage platforms, backup and recovery, and enterprise infrastructure management services. Provide leadership for technology services supporting WCLC’s retail, lottery and corporate operations across multiple jurisdictions. Ensure services meet established availability, performance, security, capacity, recovery and service-level objectives.

Direct mature service management practices across incident, request, problem, change, configuration, asset, knowledge and service-level management. Promote operational excellence through automation, standardization, observability, performance management and continual service improvement. Oversee the full infrastructure lifecycle from planning, architecture and sourcing through deployment, operations, optimization and retirement.

Partner with Cybersecurity and Governance teams to embed security, privacy, risk and compliance requirements into infrastructure and operational services. Lead technology resilience capabilities, including disaster recovery, business continuity, ransomware recovery, backup governance, high availability and recovery testing. Reduce operational and cybersecurity risk through vulnerability management, patch governance, infrastructure hardening, lifecycle management and proactive controls.

Participate in enterprise risk management,



audit and compliance activities and communicate material technology risks to senior leadership. Lead, coach and inspire managers, technical leaders and operational teams across multiple technology disciplines. Build a high-performance, inclusive culture grounded in trust, accountability, collaboration, service excellence and continuous learning.

Establish clear roles, decision rights, performance expectations and development plans that enable employees to succeed. Build solid partnerships across IT, business functions, provincial stakeholders and external service providers. Develop business cases, investment recommendations and multi-year roadmaps that clearly articulate business value, cost, risk, dependencies and impacts of not proceeding.

Provide oversight and sponsorship for major infrastructure, operational and modernization programs, ensuring clear governance, delivery accountability and risk management. Lead contract negotiations, commercial governance, vendor performance management, service reviews, third-party risk and value optimization. Identify opportunities to reduce cost and technical debt while improving service quality, resilience and organizational outcomes.

Participate as a key member of the senior IT leadership team and contribute to enterprise-wide technology strategy, governance and priority setting. Translate complex technical topics into clear business implications, options and recommendations for executive and non-technical audiences. Ensure I&O; services, investments and risks are transparent through effective governance, reporting, documentation and communication.

Build effective relationships across WCLC, provincial partners and the technology vendor community. 10+ years of progressive experience in information technology or a related business environment. ~Demonstrated success leading enterprise infrastructure, operations, cloud, service management or technology transformation. ~ Experience managing material budgets, major initiatives, strategic vendors and enterprise risk. ~ Experience advising senior executives and presenting complex technology choices in clear business terms. ~ A degree in computer science, information technology, engineering, business or a related discipline,



or an equivalent combination of education and experience. ~ Experience in a regulated, highly available, multi-site or customer-facing environment is an asset. Connects business priorities, technology direction, risk and investment into a practical roadmap. Explains complex issues clearly and tailors messages for technical, business and governance audiences.

Creates clarity, engagement and momentum through transformation. Technical & Professional Knowledge Enterprise infrastructure architecture, engineering, operations and lifecycle management. Hybrid cloud, data centre, compute, storage, virtualization, backup and high availability.

Enterprise networks, SASE, telecommunications, secure connectivity and modern workplace technologies. Microsoft 365, identity, endpoint management and collaboration services. Cybersecurity principles, Zero Trust, vulnerability and patch management, infrastructure hardening and privileged access.

Disaster recovery, business continuity, ransomware recovery and recovery testing. IT service management and ITIL-aligned incident, problem, change, asset, configuration and service-level practices. Enterprise monitoring, observability, capacity management, automation, and orchestration.

DevSecOps principles is an asset. Asset discovery, CMDB, technology governance, technical debt and platform rationalization. Vendor governance, strategic sourcing, contracts, licensing, third-party risk and cost optimization.

Technology financial management, investment planning, business cases, risk, audit and compliance. Emerging infrastructure and operational technologies, including AI-enabled operations and automation. You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories. We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region.

📌 Director of IT Operations/Operations Manager (Winnipeg)
🏢 Western Canada Lottery Corporation (WCLC)
📍 Winnipeg