The organisation supports more than 30,000 employees and is going through continued growth, acquisitions and HR transformation. Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational efficiency.

What you will do Build and shape the HR Operational Excellence function

Lead end-to-end HR process transformation

Identify recurring issues and remove root causes

Improve employee experience and HR service delivery

Work closely with HRIS, Workday and ServiceNow teams

Drive standardisation, automation and continuous improvement

Lead cross-functional transformation initiatives

Influence senior stakeholders across HR, Technology and Operations

Lead and develop direct reports

What we need Strong HR Operational Excellence or HR transformation experience

Proven end-to-end process redesign experience

Strong Workday knowledge

Experience working closely with HRIS and Workday teams

Genuine people leadership experience





Experience leading change through influence

Experience within a large or complex organisation

Highly relevant experience Unionised environments

Collective agreements

Healthcare or frontline workforces

ServiceNow HRSD

Lean Six Sigma

Acquisition or integration activity

Why this role is worth looking at Brand-new Director position

Genuine opportunity to build rather than inherit

30,000+ employee environment

Enterprise-wide transformation

Direct people leadership

Significant senior leadership exposure

Package 20% target bonus

3 personal days

Advantages from day one

RSP matching

Hybrid working from Markham

Approximately 2 to 3 days per week onsite

If you have led HR transformation at scale, understand Workday and want the opportunity to shape a new Operational Excellence function, I would be interested in speaking with you.

📌 Director of Operations (Workday) (Markham)
🏢 Focus on WD
📍 Markham