We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships.

PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own the customer support operating model end to end, positioning the voice of the customer as a reliable input to executive planning with clear evidence and confidence standards Implement and lead the execution systems that raise delivery quality across the Tech Org, including planning cycles,



weekly and monthly business reviews, and org-wide communications 7+ years of technical program management or operations experience, including 4+ years leading and developing teams ~ A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations (agents, skills, prompt engineering), not just managing teams that use them ~ Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing ~ Strong portfolio management judgment, including prioritization against company strategy and disciplined decisions on what to start, stop, and consolidate ~ Executive-level communication and influence, with a track record of driving alignment across organizations with competing priorities ~ Experience leading customer experience, support operations, or voice-of-customer programs is a plus ~ Pursuant to local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is as listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance,



vacation/paid time off and other advantages in accordance with applicable plan documents. 175,600 - $250,800 CAD For all salaried employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time Off Policy to manage all personal matters.

For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave (top up in Canada) within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy (if applicable). This time is 100% paid through a combination of any applicable government leaves and wage-replacement programs in addition to contributions made by Tubi. For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law. #

📌 Director, Product Support Operations (Toronto)
🏢 Tubi
📍 Toronto