Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.

Key responsibilities include

- Answer customer calls, inquiries, and service requests in a professional and timely manner
- Schedule and dispatch service calls to technicians based on priorities and availability
- Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules
- Provide administrative support to field technicians and maintain service-related documentation
- Create and manage service calls, work orders, and related records;
- Provide basic technical assistance and direct customer concerns to the appropriate internal resources
- Monitor service activities to ensure work is completed within established timelines
- Promote the company’s products and services to existing and prospective customers

Success Factors

- Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience




- Minimum of 2 years of relevant experience in a similar position (an asset)
- Solid computer skills and very good knowledge of Windows software
- Strong customer service skills
- Be resourceful and have a good work organization

Why Join Viking?

- Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates
- Salary range: $26-$34 per hour, based on experience and qualifications
- 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year
- Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces
- Group RRSP with employer contributions following months of continuous service
- Supplemental training according to employer market or company needs
- Years of service Recognition Program
- Viking is 100% Canadian Owned and Operated

📌 Dispatcher – Inspection & Services Division (Ottawa)
🏢 Viking Fire Protection
📍 Ottawa