Position Title: Drop-In Program Coordinator

Employment Type: 12-Month Contract, Full time

Hours: 35 hours weekly, Monday-Friday, 9:00 am to 4:30 pm- schedule requires flexibility, subject to change as per operational needs

Hourly Rate: $27.78

Department: Drop-In and Shelter Services

Location: 40 Teesdale Place, Scarborough, ON or other sites as directed The Organization

Warden Woods Community Centre is a neighbourhood centre, empowering neighbours to work together to meet local challenges and create shared approaches to building community. We have been working collaboratively to support the needs and interests of local communities in Southwest Scarborough since 1970. As a multi-service charitable organization, we provide essential support like assisted living, daycare and meal programs, while also supporting caring, compassionate, just and interdependent community life for all.

Learn more: wardenwoods.com

Position Summary

Reporting to the Supervisor, Teesdale Drop-In, or designate, the Drop-In Coordinator will be responsible for ensuring the daily provision of appropriate services to enhance the quality of life and personal wellness for participants of the Teesdale Drop-In Program who are under/unhoused or navigating the effects of poverty, and to meet the evolving needs and interests of the Teesdale community.

Key Responsibilities

- Host and facilitate daily drop-in activities during operating hours, and facilitate effective ongoing communications between the community and the Drop-In program
- Welcome new participants with an orientation to the Drop-In Program, including a tour, overview of program activities, explanation of code of conduct, and feedback mechanisms
- Build trusting and professional relationships with participants to foster an inclusive, respectful, non-judgemental environment
- Support a welcoming, community-focused environment where meals and all resources are shared with dignity
- Provide, model and support regular conflict resolution, crisis prevention, de-escalation, and emergency responses using a trauma-informed approach
- Provide support, information,



and referrals based on individual needs.
- Identify community needs and interests to inform and develop programming
- Facilitate and assist in coordinating social recreation programs, informational/skill-building, and advocacy activities
- Facilitate and support effective feedback and program evaluation mechanisms
- Provide direction and support to drop In workers, volunteers and student placements
- Work to support participants’ and community’s ongoing and longer-term wellness
- Receive, organize and distribute program resources, including donations, and maintain related records
- Assemble and distribute harm reduction kits
- Maintain the cleanliness, safety, and attractiveness of the Drop-In space
- Distribute TTC Presto and Gift Card to program participants according to policy
- Accurately track program statistics and other data as required
- Participate in staff training, meetings, and community events as required
- Support cross-departmental collaboration, contribute with enthusiasm to WWCC initiatives, and embody the values of Warden Woods as part of our unique communities
- Other duties as assigned

Qualifications

- Minimum one year of direct work experience with under/unhoused community members and/or people navigating poverty, preferably in drop-in and harm reduction service provision
- Post-secondary education in Social Work, Community Services, or equivalent training and work experience
- Strong communication skills (oral and written) in English
- Practical knowledge of housing first, harm reduction, trauma-informed approaches and anti-oppressive frameworks, including understanding of the systems of oppression impacting Black, Indigenous and racialized people




- Understanding and demonstrated application of equity, inclusion, and anti-oppressive practices
- Experience in conflict resolution, crisis intervention, de-escalation
- Experience in consensus-building, stakeholder engagement is an asset
- The drop-in is a hands-on, busy environment- frequent physical movement is required for this role- ability to be on your feet for extended periods, lift up to 30 lbs, reaching, bending, physical set-up and tear down of program is required)
- Knowledge of Microsoft Office applications and general computer literacy
- First Aid certification is required
- Food Handling Certification is an asset
- Knowledge of community life in the Warden Woods neighbourhood and Southwest Scarborough is an asset
- A clear Criminal Reference Check is a condition of employment.
- Must be legally entitled to work in Canada.

Application Instructions

WWCC is an equal opportunity employer committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, colour, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage applications from Black and racialized people, Indigenous peoples, 2SLGBTQIA community members, people with disabilities, and members of other equity-deserving groups.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

Warden Woods Community Centre is a unionized workplace, and applicable employees are represented by CUPE Local 5218; this is a bargaining unit position.

Our hiring process requires a direct email submission to ensure files are processed correctly in our internal systems. To apply, please send your resume and cover letter via email to [email protected] with “Drop-In Coordinator” in the subject line, no later than October 14, 2026.

Pay: $27.78 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Drop-In Program Coordinator (Scarborough)
🏢 Warden Woods Community Centre
📍 Scarborough