Internal Job Title: E-Learning Product Specialist (All Silos) Reports To: Team Lead, E-Learning Product Specialist Job Requirement(s): Occasional travel required (4-8 week per year throughout the US and Canada) PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of recent users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

The Product

Education department is looking to hire a talented, positive, and detail-orientated e-Learning Product Specialist to join our growing team. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base utilizing the PBS Academy. As an e-Learning Product Specialist, you will be responsible for partnering with other PBS departments to test software, storyboard videos, write technical documentation, and other interactive learning material to teach our dealership customers and internal staff the features and functionality of the PBS software.

This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base, utilizing the PBS Academy.



Proactively research new software releases to update Product Documentation Monitor the product lifecycle and coordinate course content updates Storyboard engaging course content for the PBS Academy Maintain project documentation and course folders Understand automotive dealership processes related to software features to communicate the benefits of the PBS software effectively Develop and manage educational content for internal certifications Provide product training when needed Develop product-related content for marketing and sales materials Collaborate with other PBS departments to create content Act as a PBS software advocate High school diploma Previous customer service and dealership experience will be considered an asset Computer proficiency in Microsoft Office Suite – web Have excellent verbal and written communication skills (English) Action-oriented, multi-tasker who excels in a multi-project environment Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel

Opportunities - Travel to locations across Canada, the U.Comprehensive health benefits - Medical and dental coverage to support your well-being.

Paid Time

Off – PTO to help you recharge and maintain work-life balance. Employee recognition - Regular appreciation programs and performance-based incentives Competitive annual base salary Up to $4,800 per year in product certification bonuses Outstanding travel incentive bonuses Additional performance incentives Attractive employee referral bonuses

📌 E-Learning Product Specialist (Calgary)
🏢 Canadian Inclusion
📍 Calgary