Lead the Eligibility Services team at Alberta Blue Cross in a hybrid role focused on member enrolment and service excellence. Manage complex issues, enhance processes, and foster team development.

This Team

Manager position is crucial for overseeing member enrolment, administrative accuracy, and service delivery within Alberta Blue Cross. You will guide a team to navigate complex administrative challenges while ensuring exemplary customer service standards and timely project implementation. Candidates will thrive in a flexible workplace and embrace continuous improvement through innovation and effective leadership. Key Responsibilities:

- Manage daily team activities and provide leadership
- Resolve complex member administration issues efficiently




- Communicate policy changes across relevant departments
- Conduct performance reviews and support team development
- Champion AI tools to streamline processes and enhance efficiency Requirements:
- 3-5 years of relevant work experience
- Proven leadership skills in healthcare or service delivery
- Strong decision-making and problem-solving abilities
- Excellent interpersonal and communication skills
- Experience with workflow automation tools is an asset Leverage your leadership skills in this critical role at Alberta Blue Cross, enhancing member enrolment processes and team performance.

📌 Eligibility Services Team Manager - Hybrid (Edmonton)
🏢 Abc Benefits
📍 Edmonton