About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About The Role The Enterprise CSM, Bill Pay &

- Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role,



you will help shape Ramp’s Enterprise activation motion for Bill Pay &
- Procurement and influence the strategy that accelerates customer adoption and business impact.

What You’ll Do Deliver High-Quality Implementations Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment

Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration

Drive Customer Adoption &

- Business Outcomes Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP &
- Procurement solutions

Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout

Be a Product &

- Workflow Expert Become deeply knowledgeable in Ramp’s Bill Pay &
- Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing

Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds

Cross-Functional Partnership &

- Customer Advocacy Provide structured feedback and insights to Product to inform roadmap prioritization

Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

What You’ll Need 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions

Strong project management and time management skills with the ability to keep multiple customers on track simultaneously

Excellent verbal and written communication skills, including the ability to explain complex workflows simply





Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions

Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions

Strong record of meeting or exceeding performance metrics in previous roles

Ability to anticipate customer needs and position product capabilities proactively

Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to Haves Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)

Background in financial services, Fintech, or SaaS implementations

Experience at a high-growth startup

Advantages Available To All Full-time Ramp Employees (Global) Flexible PTO

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Pet insurance

In-office perks: lunch, snacks, drinks, and more

Relocation expense coverage to NYC or SF (if needed)

Canada Group medical, dental, and vision coverage through Sun Life

Life, AD&D;, and disability coverage

Fertility drug coverage (up to $4,000 lifetime)

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and virtual care through Lumino Health

United Kingdom Private medical insurance through Freedom Elite

Virtual GP and at-home care via eMed x Livi

Workplace pension through Penfold, with salary sacrifice option

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ramp Applicant Privacy Notice

📌 Enterprise Customer Activation Manager | Bill Pay & Procurement (Toronto)
🏢 RAMP
📍 Toronto