Join a dynamic, international team as an Enterprise Customer Success Manager, managing a portfolio of global accounts from Canada. Drive customer success and growth through effective engagement and support. This role emphasizes an experienced Customer Success professional's contribution, overseeing approximately 50 high-value enterprise accounts.

Your primary focus will be on the full customer lifecycle, from initial onboarding to renewals and expansions, ensuring a solid partnership with Sales and cross-functional teams to enhance customer satisfaction. Key Responsibilities:

- Manage approximately 50 high-value global Enterprise accounts
- Own the customer lifecycle from onboarding to expansion
- Negotiate renewals and maximize net revenue retention




- Drive product adoption and mitigate churn risk
- Conduct strategic check-ins and business reviews Requirements:
- 8+ years in Customer Success, Account Management, or Sales
- Robust understanding of Customer Success best practices
- Proven success in leading complex renewals
- Ability to build executive-level stakeholder relationships
- 2+ years of SaaS experience Leverage your skills in customer lifecycle management and stakeholder engagement to support enterprise clients in this rewarding role.

📌 Enterprise Customer Success Manager Canada (La Prairie)
🏢 Bilinguallink
📍 La Prairie