GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential. Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities.

What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All. AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $94,406.00 - 142,069.00 The Bilingual Manager, Enterprise Onboarding PMO is responsible for leading a team of Project Managers and collaborating with various stakeholders to deliver the streamlined and successful onboarding of new clients for all GreenShield’s lines of business in Insurance, Administration, and Health. The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing multiple deliverables simultaneously, influencing positive client outcomes, efficiency, standardization, change management and risk mitigation are key requirements for this role.

The Manger will be a key contributor to the EOE transformation and strategic direction in delivering on GS’ mission as a payer-provider.



This role will be a key 1st point of escalation and will commit to a continuous improvement mindset with client success outcomes and satisfaction. Through strategic direction, thought leadership, expertise and oversight, the Manager will drive end-to-end initiatives, and create the conditions for success by building strong alignment and buy-in with many stakeholders and ensure cross-functional teams deliver outcomes that satisfy both customer, employee and business growth and retention needs.

The ideal candidate is passionate about accomplishing project objectives by planning and evaluating project activities and thrive when working with project teams. Guide the overall onboarding of new clients/partners to ensure the desired outcomes are achieved through a high performing team. Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs.

Oversee project governance including controls, procedures, documentation-scope and project plan deliverables. Ensure the team has the right toolsets for performing the EO PMO function. Develop and lead change management and change request plans for large existing client amendments.

Lead an Agile delivery model to support key value streams and initiatives already underway in various areas as we transform as an organization. Champion and manage new and existing responsibilities, requests and projects. Build a team and approach dedicated to Client/Customer/Advisor satisfaction Monitor sales pipeline to forecast resource plans and coordinate with other impacted stakeholders.

Provide the team with support on issues and/or obstacles which may include leading implementation projects if required. Develop the team through recruitment, orientation, training, coaching, performance management, and strengthen employee engagement by deploying action plans. Monitor and manage productivity,



team effectiveness and focus on continuous improvement by incorporating stakeholder feedback.

Maintain a solid succession and cross-training plan for the team, avoiding single points of failure or disruption.

University

Degree or equivalent work experience Project Management Professional (PMP) certification Demonstrated Management or Supervisory experience, 5+ years Superior project or program management experience PMO governance/framework- methodology, quality, risk mitigation and quality Leadership and Performance Management Demonstrate strong leadership, negotiation and team building skills Solid personal integrity and work ethic- takes responsibility; Embrace the corporate values of GSC Solution oriented with strong technical skills Some travel required Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language.

By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization. GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions.

We also leverage AI for interview transcription support. #

📌 ENTERPRISE ONBOARDING PMO MANAGER (12 MONTH CONTRACT) - HYBRID (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto