Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Barracuda

Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums in our Ottawa, Ontario office. This position will work within a team and will be reported to a Tech Support Manager.



12:00PM – 9:0 PM EST (Monday–Friday) Create, revise and publish internal and public facing product solutions.

Interface with customers at a high volume to solve their issues. Develop your skills in network and security products through on-going training. Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) A customer centric focus - you always aim to make the customer happy.

Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.

Experience in any of the scripting languages such as Bash, Shell, Perl, Python. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

Equity, in the form of non-qualifying options High-quality health perks Retirement Plan with employer match Flexible Time Off and Paid Time Off benefits The anticipated on-target earnings range for this role is $50,000 CAD.

📌 Entry Level Remote Technical Support Representative (Ottawa)
🏢 Barracuda
📍 Ottawa