The Technical Lead (Video) is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. Increases revenue by utilizing floor up-selling techniques. High school diploma required, Associate’s degree is preferred. ~2-3+ years of customer service or hospitality experience is preferred. ~2-3+ years of audio-visual experience is required. ~ Internal applicants must be Technical 1-Star Certified before applying.

External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. ~ Decision Quality Hourly Pay Range: $24.00 - $26.00 Final compensation is based on a number of factors including location, travel,



relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role.

These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review.

Hourly Pay Range: $24.00 - $26.00 Work is performed in a hotel/convention center workplace with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.

Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

📌 Event Technical Lead (Video) Downtown, Toronto
🏢 Encore Global
📍 Toronto