Senior Experience Designer Wanted We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. Within these teams, Experience Designers bring clarity to complexity, uncover opportunities, and create value for our clients and the agency. As a Senior Experience Designer, you'll lead the strategy and design of digital products, services, and customer experiences.

Moving fluidly between research, service design, product thinking, UX, and facilitation, you'll help clients define the right problems before designing the right solutions. Working alongside strategists, designers, copywriters, and engineers, you'll translate customer insights into experiences that are distinctive, meaningful, and measurable. You'll leverage AI to elevate research and synthesis while identifying opportunities to improve customer experiences and unlock new value.

The ideal candidate has experience leading strategic engagements within an agency or consultancy across digital products, services, brand experiences, and e-commerce. Lead user, customer, competitive, and market research, synthesizing insights that uncover opportunities and inform experience strategy Plan and facilitate stakeholder interviews, customer interviews, executive workshops, and co-creation sessions Navigate ambiguity, helping clients define opportunities, align stakeholders,



and build confidence in future-state strategies Lead concepting, service design, and experience strategy, balancing customer needs, business goals, brand, technology, and storytelling Develop and present personas, customer journeys, service blueprints, user flows, wireframes, and prototypes Define how success is measured by establishing KPIs, analytics strategies, and optimization frameworks that connect customer behavior to business outcomes Build trusted client relationships through a deep understanding of our clients, their customers, business objectives, and competitive landscape Leverage AI to elevate our work, identifying opportunities for AI-enabled customer experiences, personalization, automation, and operational optimization 5+ years designing and delivering digital products, services, and customer experiences within an agency or consultancy environment ~ Deep understanding of business, brand, and technology, able to clearly connect customer needs to meaningful business outcomes ~ Experience using research, analytics, behavioral data, and AI to inform decision-making, optimize experiences, and identify current opportunities for customer and business value ~ Strong understanding of how AI is reshaping the customer experience and organizational workflows ~ This is a remote position with a preference for candidates in Toronto. Candidates should be residents of Toronto and able to travel within the US and Canada. #

📌 Experience Designer (Senior) (Ottawa)
🏢 enginedigital
📍 Ottawa