Questrade Financial Group seeks a highly skilled Senior Client Support Specialist focused on digital derivatives and assets. Utilize your expertise to resolve client inquiries in a hybrid setting. You will act as the technical authority for advanced market instruments while ensuring smooth operations in trade execution and asset custody. With a strong background in crypto or fintech operations, you'll enhance the client experience by ensuring first contact resolution. Key Responsibilities:

- Act as a high-tier point of contact for complex inquiries
- Investigate trade execution and pricing anomalies
- Manage reconciliations between core and third-party reports
- Analyze blockchain data for effective troubleshooting
- Contribute to risk compliance and process improvement

Requirements:

- Minimum 1-2 years in fintech or regulated trading roles
- Degree or diploma in relevant fields like IT or Finance
- Understanding of derivative mechanics and market dynamics
- Comfortable with financial SaaS environments and dashboards
- Strong attention to detail and composure under stress

Empower clients by using your deep knowledge at Questrade Financial Group.

📌 Expert Support Specialist - Digital Derivatives (Toronto)
🏢 Questrade Financial Group
📍 Toronto