Position: Export Knowledge Base Manager & Advisor Salary: $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

The Export Help

Hub is a digital service offering part of EDC’s Knowledge Business team and serves as a trusted source of trade expertise for Canadian businesses. We provide practical guidance, answers, resources, and referrals that help exporters make informed decisions and move forward confidently in their international growth journey. As an Export Knowledge Base Manager & Advisor, you will combine your trade expertise, customer focus, and curiosity to help businesses solve complex export challenges.

You will also play an important role in the continued evolution of the Export Help Hub, contributing to the knowledge base that powers both advisor-delivered and AI-assisted responses. This includes identifying knowledge gaps, improving content quality, maintaining trade intelligence resources, and helping train and refine the hub’s Generative AI capabilities. This role blends advisory services, knowledge management, and digital innovation.

This role is market-facing in that it requires the incumbent to interact with internal and external parties, including customers, in a team-based but independent manner with limited supervision on a day-to-day basis. You are passionate about trade, curious and highly adaptable, comfortable taking intelligent risks in a fast paced and energetic environment. You are also excited about using your expertise to contribute to our digital product development projects that will empower other teams at EDC and its customers with knowledge, connections and expertise.





Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content. Establish and maintain content standards, governance practices, and review processes to ensure knowledge remains accurate, current, and trustworthy. Respond to export-related inquiries from Canadian businesses through a variety of channels, including email, web, chat, social media, and phone.

Provide guidance on topics such as international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices. Monitor and help improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience. Research and synthesize information from internal experts, content repositories, and external trade resources to deliver practical, client-focused recommendations.

Contribute insights from customer interactions to improve products, services, processes, and digital experience that support innovation initiatives in the team. Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience). ~5+ years of experience in international trade, export advisory services,



business consulting, or a related field. ~ Strong understanding of the Canadian export ecosystem, including government and private-sector resources available to exporters. ~ Strong written and verbal communication skills in both English and French Experience supporting small and medium-sized businesses in areas such as international business development, supply chain management, customs and trade compliance.

Experience managing knowledge bases, content repositories, content governance, or digital information systems. Familiarity (even if through personal projects) with generative AI knowledge management, prompt design, and/or quality assurance. EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).

For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. EDC’s Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce.

At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

📌 Export Knowledge Base Manager & Advisor - Export Development Canada Export Development Canada (Ottawa)
🏢 Tradeready
📍 Ottawa